Schedule at a Glance
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The Contact Center Executive Event of the Year
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Day 1 / Mon. Sept. 23rd
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Executive Summit | Arlington, Texas | September 23-24, 2013
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9:00 - 9:45am
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Registration
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9:45 - 10:00am
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Welcome/Introductions/Overview
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The 2013 Contact Center Executive Summit is an exclusive opportunity for contact center leaders
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10:00 - 11:45am
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Keynote Sessions
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to meet colleagues, present and discuss best practices, and refine strategies. This 1 1/2 day
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11:45 - 12:45pm
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Panel Discussion
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executive event brings together accomplished leaders from across the industry to share proven
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12:45 - 1:30pm
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Networking Lunch
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strategies and innovative best practices. |
1:30 - 3:00pm
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Keynote Sessions
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3:00 - 4:15pm
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Panel Discussion
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Share the Deep Knowledge and Experience of Top Colleagues
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4:15 - 5:00pm
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Keynote Session
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*Challenging keynotes from industry thought leaders
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5:00 - 6:00pm
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Cocktail Hour
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*Rich end-user case studies
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| 7:00 - 10:00pm |
Networking Dinner at TX Rangers Game |
*Dynamic (expert) panel discussions
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*Next generation technology visioning |
Day 2 / Tues. Sept. 24th
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7:30 - 8:00am
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Networking Breakfast
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8:00 - 9:00am
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Keynote Session
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Attendance is limited - Register Today
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9:00 - 10:00am
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Panel Discussion
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Registration Fee: US $995.00
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10:00 - 11:00am
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Keynote Session
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11:00 - 12:00pm
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Panel Discussion
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Join your colleagues and top industry professionals to explore issues, ideas and solutions!
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12:00 - 12:45pm
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Networking Lunch
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Your event registration also includes a suite level ticket to the Rangers Ballpark in Arlington on
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| 12:45 - 2:45pm |
Panel Discussions
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Monday, September 23rd when the Texas Rangers take on the Houston Astros. |
| 2:45 - 3:00pm |
Meeting Wrap-Up
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