Schedule at a Glance
Day 1 / Monday, September 24th:10:00AM-10:30AM - Registration
10:30AM-11:00AM - Welcome
11:45AM-11:30AM - Keynote Session
12:15PM-1:15PM - Lunch
1:15PM-4:30PM - Case Studies
4:30PM-5:00PM - Technology Innovation Panel
5:00PM-5:30PM - Town Hall and Q&A
5:30PM-6:30PM - Cocktail Hour
7:00PM-10:00PM - Networking Dinner at Texas Rangers Ball Game
Day 2 / Tuesday, September 25th:
8:30AM-9:00AM - Networking Breakfast
9:00AM-9:45AM - Keynote Session
9:45AM-11:30AM - Case Studies
11:30AM-12:15PM - Social Media Panel
12:15PM-1:45PM - Luncheon Workshops
1:45PM-2:30PM - Power Discussion & Wrap-Up
Call Center Network Group
Diamond Sponsors
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Fall Summit | Dallas, Texas | September 24-25
Lauded as one of 2012’s most highly anticipated industry events, the Contact Center Executive Summit is arguably the one conference this year that you simply can’t afford to miss. The Summit brings together accomplished leaders from across the globe to collaborate and share proven strategies and innovative best practices. By attending you’ll benefit from a wealth of valuable advice, information, and insights and that can make all the difference to the imminent success of your contact center. In order to thrive and compete, contact centers must provide truly world-class customer service – attend the Summit to learn about the latest “megatrends” and crucial proven strategies for ongoing success.
Hot topics to be covered include:
- Customer Experience Management and Retention
- Proven Workforce Optimization strategies and best practices
- How to build successful At-Home Agent and Home Shoring programs
- Listening to the voice of your customer with Enterprise Feedback Management
- Increasing employee retention through better hiring strategies and tools
- Hosted/Cloud solutions vs. traditional implementations
- Harnessing and leveraging the power of social media
- Ensuring compliance with new PCI DSS, HIPAA and other critical regulations
- The remarkable benefits of implementing contact center analytics
Registration Fees:
- Registration fee: US $999.00
- Register here or call 1-971-267-2264
- Registration includes suite-level ticket to Texas Rangers baseball game, networking dinner and drinks at Rangers Ballpark in Arlington on Monday evening, September 24th.
