Spring Summit | Denver, Colorado | May 16-17

Lauded as one of 2012’s most highly anticipated industry events, the Contact Center Executive Summit is arguably the one conference this year that you simply can’t afford to miss. The Summit brings together accomplished leaders from across the globe to collaborate and share proven strategies and innovative best practices. By attending you’ll benefit from a wealth of valuable advice, information, and insights and that can make all the difference to the imminent success of your contact center. In order to thrive and compete, contact centers must provide truly world-class customer service – attend the Summit to learn about the latest “megatrends” and crucial proven strategies for ongoing success.

Hot topics to be covered include:

• Customer Experience Management and Retention
• Proven Workforce Optimization strategies and best practices
• How to build successful At-Home Agent and Home Shoring programs
• Listening to the voice of your customer with Enterprise Feedback Management
• Increasing employee retention through better hiring strategies and tools
• Hosted/Cloud solutions vs. traditional implementations
• Harnessing and leveraging the power of social media
• Ensuring compliance with new PCI DSS, HIPAA and other critical regulations
• The remarkable benefits of implementing contact center analytics

Registration Fees:

• Registration fee: US $999.00
• Register here or call 1-817-677-3919
• Registration includes suite-level ticket to Colorado Rockies baseball game, networking dinner and drinks at Coors Field in Denver on Wednesday evening, May 16th.