Two days of interactive executive-level knowledge exchange and case studies shared by top organizations.

• Several rich end-user case studies delivered by executives of industry-leading organizations including AT&T, Blinds.com, Blue Cross Blue Shield, Intuit, New York Life, OptionsXpress, Red Lion Hotels and Telvista. Learn their successes, challenges, key current initiatives and future vision.
• Three interactive knowledge exchange panel discussions on At-Home Agent Best Practices, Optimizing Customer Experience and Harnessing the Power of Social Media and Online Chat.
• Next generation technology visioning by five global providers. Pre-hire assessments, Customer Experience Management, Workforce Optimization – hear it from the industry leaders.
• Registration includes suite-level ticket to Colorado Rockies baseball game, networking dinner and drinks at Coors Field in Denver on Wenesday evening, May 16th.
• Over 50 companies included in your network to share best practices with from May 17th onwards.

Download the Full Agenda